This policy outlines the fulfillment process to ensure orders are delivered in a timely manner. Review the following to understand the procedures for order processing, shipping, and delivery.

1. Order Processing Time

• All orders are processed on Mondays after payment is received.
• Orders are not processed or shipped on weekends or holidays.
• All orders must be placed by Sunday at midnight to receive the order the same week. Customers will be notified of any significant delays.

2. Shipping Methods and Delivery Estimates

• Various shipping options are available. Shipping charges and estimated delivery times are calculated and displayed at checkout.
• Reliable shipping carriers are used.
• Estimated delivery times are calculated from the shipment date, not the order date.
• Estimated delivery times may vary due to factors beyond our control, such as weather or carrier delays.

3. Shipping Rates and Costs

• Shipping charges are determined by the shipping method selected, destination address, and the order's weight and dimensions.
• Shipping costs are displayed at checkout before purchase.

4. Domestic Shipping

• Domestic shipping is offered to specified regions, such as within the US.

5. Order Confirmation and Tracking

• An order confirmation email is sent shortly after the order is placed.
• A shipment confirmation email with a tracking number is sent once the order has shipped.
• The tracking number becomes active within 1 business day
• Orders can be tracked via the tracking link in the email.

6. Returns and Exchanges

• Returns are offered within a certain timeframe, such as 30 days of purchase, for a full refund or exchange.
• Specify who is responsible for return shipping costs.

7. Damages or Lost Shipments

• Blue Notes Raw is not liable for any products damaged or lost during shipping.
• File a claim directly with the shipping carrier for damaged or lost orders.
• Contact the company as soon as possible if you receive a damaged, defective, or incorrect item to resolve the issue.

8. Contact Information

• Contact the company with any questions or concerns regarding this fulfillment policy at Blue Notes Raw